Shipping policy
RS WHOLESALERS LTD – Shipping Policy
Last Updated: 24/02/25
At RS WHOLESALERS LTD, we ensure fast and reliable shipping for all our wholesale pallets across the UK. We work with trusted third-party freight providers, including PalletWays & Haulable, to deliver your order efficiently and safely.
1. Shipping Coverage & Delivery Times
📍 Where We Ship:
- We currently ship to mainland UK only.
- Unfortunately, we do not ship to Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands & Islands.
🚚 Estimated Delivery Time:
- Standard Pallet Delivery: 1-3 business days after dispatch.
- Express Options (if available): May reduce delivery time (please contact us before purchasing).
Delivery times are estimates and may vary depending on courier capacity, location, and external factors.
2. Shipping Costs
💰 Shipping fees vary depending on the pallet size, weight, and delivery location. The total shipping cost will be calculated at checkout.
- Standard Pallet Delivery: Starting from £75 per pallet.
- Bulk Orders: Discounts may apply for multiple pallets – contact us for a custom quote.
🚨 Important: Additional charges may apply for remote areas or failed delivery attempts due to incorrect shipping details.
3. Order Processing & Tracking
📦 Processing Time:
- Orders are processed within 24-48 hours after payment confirmation.
- You will receive a tracking number once your pallet is dispatched.
📲 Tracking Your Order:
- Once dispatched, you can track your order via PalletWays or Haulable’s tracking system using the details provided in your shipping confirmation email.
4. Delivery Guidelines & Receiving Your Pallet
🔹 Delivery is kerbside only – meaning the driver will drop the pallet outside your address, not inside a building.
🔹 Ensure someone is available to receive the delivery, as couriers may not redeliver without an additional charge.
🔹 Inspect your pallet upon arrival – If there are any issues (e.g., visible damage), you must report it within 24 hours.
5. Missed Delivery & Redelivery Charges
🚨 If no one is available to receive the pallet and a redelivery is required, additional charges may apply. Ensure you provide accurate contact details and availability at checkout.
6. Damaged or Missing Pallets
Although we work with trusted couriers, accidents can happen. If your pallet is:
❌ Damaged upon arrival – You must:
1️⃣ Take clear photos of the pallet before unwrapping.
2️⃣ Contact us within 24 hours at 📩 rswholesalers24@gmail.com with your order details.
❌ Missing – If you haven’t received your pallet within the expected timeframe, please contact us immediately so we can investigate with the courier.
📌 Note: We are not responsible for delays caused by courier services, strikes, extreme weather, or other unforeseen circumstances.
7. Need Help?
For any shipping inquiries, contact us at:
📧 Email: rswholesalers24@gmail.com
By placing an order, you agree to our Shipping Policy and understand that all sales are final.